Customer Service Representative
Customer Service- Karachi, Pakistan
- Responsible for competently responding to incoming, outgoing phone calls, pre-and post-delivery calls and email.
- Responsible for using CRM to create, maintain and resolve Customer Service issues.
- Responsible for maintaining an action driven To Do list and working the list to keep it current daily.
- Responsible for learning procedural, policy and system enhancements and adapting to changes as they occur
- Must have excellent communication, and listening skills.
- Must be able to multi–task within a fast-paced environment.
- Must be self-motivated.
- Must work positively in a team environment.
- Must be able to professionally interact with customers as well as other team members.
- Must have basic computer skills, including experience with an automated system.
- Must be detail oriented.
- Must have prior call center experience.