Customer Service Representative

Customer Service- Karachi, Pakistan

SPECIFIC DUTIES:

  • Responsible for competently responding to incoming, outgoing phone calls, pre-and post-delivery calls and email.
  • Responsible for using CRM to create, maintain and resolve Customer Service issues.
  • Responsible for maintaining an action driven To Do list and working the list to keep it current daily.
  • Responsible for learning procedural, policy and system enhancements and adapting to changes as they occur

JOB REQUIREMENTS:

  • Must have excellent communication, and listening skills.
  • Must be able to multi–task within a fast-paced environment.
  • Must be self-motivated.
  • Must work positively in a team environment.
  • Must be able to professionally interact with customers as well as other team members.
  • Must have basic computer skills, including experience with an automated system.
  • Must be detail oriented.
  • Must have prior call center experience.